Shipping
After your order has been successfully placed, please allow 1-3 business days for us to process your order before it ships. Please allow 10-12 days for USA Orders!

We will notify you via email as soon as your order is on its way to you. If you would like a tracking number please notify us via email, and we will provide you with one right away!

Returns and Exchanges

We offer a 30-day Satisfaction Guarantee! If you are not 100% satisfied with your purchase, you can return your order to the warehouse for a store credit (returns must be in the state you received them, and in the original packaging) or receive another item of your choice that will be shipped to you free of charge.

All items you wish to return or exchange must be shipped to our warehouse at your expense. With returns, if you wish to return an item upon receipt, we will refund whatever shipping costs you paid while placing your order. If you are exchanging your item(s) we will cover the cost of shipping the exchange item(s) to you.

Store credits and exchanges are given as long as a the request is communicated in under 30 days of you receiving your order. Please note that our return policy does not include rings, which are final sale due to hygienic reasons.

Easy Return and Exchange Process

Email (So We Can Send You Your Receipt) customer care at admin@alikaplatinum.com, or call our support team. Our team is available to talk to you 9am-5pm PST, Monday to Friday! Include in your initial request how you wish to proceed (return or exchange) and we will walk you through the process of which shipping carrier to ship your items back with, and how long the process should take (the processing times for refunds and exchanges may vary).

Ship your return, and email our customer care team the tracking number associated with your return. We highly advise you to ship your order to our warehouse with a tracking number. We are not responsible for returns that are not received. Make sure all of the accessories are packaged in their boxes and with their Cards of Authenticity (if these are not included with your return/exchange, no refund or exchange will be processed).

When we receive your return, it will be processed in 3 – 5 business days. Please note that refunds can take up to 3 business days to be returned to your account. If you’re requesting an exchange, the item(s) you requested in your exchange form will be shipped immediately once your return is accepted, granted that they’re in stock.

Disputes and Chargebacks

By making a purchase on this website you agree to not file a charge back or a dispute for any reason within 30 business days of making a purchase. You agree to send us an email to admin@alikaplatinum.com to resolve any payment issues you many encounter with us and you agree to wait 30 business days before contacting your bank, payment transaction processor or payment gateway to file a charge back or a dispute.

You agree to be liable for damages and business losses due to charge backs or disputes made by you within 30 business days of your purchase, and you also agree to appear in small claims court and be liable for our attorney’s fees. If your order or products fail to arrive and you have evidence that you’ve reached us via the email mentioned above, and we did not get back to you or help you with a return or refund request within 30 business days of your purchase, you may file a charge back with no liability.

Contact Us

If you have any questions regarding our Shipping and Returns Policy, please contact us at admin@alikaplatinum.com We’re available to talk to you 9am – 5pm PST, Monday thu Friday!

Please be advised that if you do ship your return or exchange back without communicating with one of our customer service representatives, we will not be able to process a refund nor an exchange. As the customer, you are responsible for ensuring your return is delivered to our warehouse in the condition it was received in.

All return shipping labels include a tracking number which will notify you (and us!) when your return is received. If we do not receive your return, no refund or exchange will be granted.